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Return Policy

Return Policy

If you receive a damaged or a defective item please return the same without any hesitation to us in a proper package. Kindly send an email requesting for return along with its reason. Also state your transaction id & send it to us via a trusted courier or mail. As soon as we receive the defective item we will send you a fresh replacement or refund the amount as per your choice. In your return email please advice us whether you would like a replacement or a refund. This facility is only for goods bought from us. Return of any defective / damage item should be done within 7 days from the date of the receipt of the shipment to our working office:


Sapna Infoway Private Limited

No: 24, 2nd Cross

Gandhinagar

Bangalore - 560 009

Karnataka.

India.


The typical scenario for processing a refund may vary from 3 to 21 working days, depending on the issuing bank/payment processor to pass credit for the said refund.


Kindly call our Customer Support Helpline at Phone: (080)-67415556 for any assistance.

Cancellation Policy

No cancellations are accepted. If there is any defect in the product delivered to you only then we accept cancellations. We either offer you an e-gift voucher for the cancelled amount or we shall be refunding the amount back to you within 4-7 working days depending on your bank. In case of cancellation and refund due to error from the customer, the customer will be charged upto 15% on Credit card/Debit Card/Net Banking transactions off the total order value. Kindly send us an email giving details of cancellation and clearly mentioning your Transaction Id (13 Digit Order Reference Number).


In case we are unable to meet the requirement of the order placed, we reserve the right to cancel any order. However, we will ensure that communication of cancellation of an order is intimated within appropriate time to the customer, and full/partial refund is made in reasonable time. Please contact us on customercare@bookadda.com or speak with customer care on Phone: (080)-67415556 (10.00 AM to 7.00 PM IST, Mon-Sat) for any doubts and concerns.

Replacement Policy

You can only change order quantity or remove specific item(s) from your order by sending us a detailed email. Please mention your Transaction Id (13 Digit Order Reference Number) clearly in the subject line.

To increase the order quantity you will be required to place a new order.

For any assistance please feel free to call us at Phone: (080)-67415556 .


Frequently Asked Questions


1. I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement. The replacement is initiated after the originally delivered item is picked up/received by us. If you don't get the return within the promised date, please contact us on (080)-67415556

2. Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

3. When are returns not possible?

There are certain scenarios where it is difficult for us to support returns.

  • Return request is made outside the specified time frame, i.e. after 7 days of delivery.
  • Product is damaged because of use or product is not in the same condition as you received it.
  • Swimming costumes, socks and clothing freebies.
  • Products with tampered or missing serial numbers.
  • Items that are returned without original packaging, freebies or accessories.

PLEASE NOTE: We do not allow returns on used merchandise.

4. How does the pickup process work?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

  • We arrange for pickup from most of our customer locations. It’s simple. Please follow the instructions you received by email.
  • In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt.
  • Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit.
  • Mention the Return ID on the package so that we can acknowledge your return.
  • Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference.

Refund/replacement will be initiated as soon as Seller receives the product from you.