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Shipping & Delivery

Where do we deliver?

We ship to almost all locations in India where there is reach of the Indian Postal Network. At present, we do NOT make any international shipments/deliveries.

How much does Shipping and Delivery cost?

Almost all Orders above Rs 199 are delivered to your doorstep free of cost. Please append Rs 49 as courier charges for any order below Rs 199.

Some items may attract Handling Charges, which are payable extra. Handling Charges, when applicable are clearly mentioned in the Product Specifications page. Handling Charges are applied wherever the volumetric weight of the item is more and/or the item needs special packing & shipping care. Few Bulky Sports equipment may attract a flat Rs 1000/- shipping charge for most parts of India. Few remote locations need extra payment beyond this for Bulky Sports equipment (e.g. North East, Andaman Island etc).

Octroi

Certain states in India levy Octroi or other forms of excise duty on all in-bound goods in certain categories. Should your shipping address be in any of these locations, you may have to pay the Octroi or the appropriate levy. This amount of money will be collected from you by the shipping/courier/transport company.

How long does the delivery take?

Major destinations are serviced by known national courier companies and deliveries normally take 1-4 days. You can track the status and location of your parcel after dispatch on the respective courier's website using the parcel's tracking code. Remote locations where there is no coverage by our empanelled couriers get serviced through India Post, a Government of India undertaking. There is NO online tracking currently available for parcels sent by Registered Post or VPP. Delivery through India Post normally takes longer and could extend to more than 2 weeks for some locations and rare situations.

Kindly be patient - inform us if there is an inordinate delay and we will follow up with India Post.

When you place an order, the estimated shipping/dispatch and estimated delivery time will be specified based on the availability of the item, your delivery location and coverage by our empanelled couriers. Generally the dispatch timeline falls under below categories:

In stock:
All the items will clearly mention the approximate shipping time.

Books/CDs/Electronic Kits

The dispatch time details are:
1 - 3 days*: Items are currently in stock with local distributor(s)/vendor(s) and may likely be shipped on the same day if the order(s) is placed before 2 p.m.

3 - 7 days*: Items are available at the distributor's warehouse and will need to be ordered from there.

14 - 21 days*: These items are imported into India.

*Day(s) means working day(s) excluding Sunday and National Holidays.

Out of stock: These items are currently out of stock. We accept email IDs and will intimate you once the items are back in stock.

Pre-Order: The stock of these products is expected shortly (usually within 2-3 weeks). We accept email IDs and will intimate you once the products are ready to be shipped for you to place your order(s).

Note:Items ordered on Saturday after 4 p.m. will take an extra day to ship due to the weekend.


NCERT books (reduced availability)

From time to time, there is a severe shortage of NCERT books in the market when the publisher as well as the distributors run out of stock completely and do not expect stock replenishment in the near future. In such situations, there might be cases where we take inordinately long to procure and supply the book(s) to you. There also might be situations where, even after trying for a long time we might not be able to procure the book for you. Both these situations, we understand, will cause you inconvenience and a delay. We apologise for this in advance and hope that you will understand.

Cash on Delivery will not be available for NCERT books.

Price Inaccuracy

There might be inadvertent situations where, there might be a typographical error, or a database error which causes an erroneous price to show on the web site. In these situations, we will reserve the right to process the order, cancel the order or prefer to choose to sell the merchandise at the corrected price.

Tracking Packages:

We will email you the name of the courier company and the tracking number of your consignment on your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

Non-availability on Delivery:

Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

    Item not received past delivery date:

    Orders that are sold and fulfilled by us and shipped via a trackable method (such as a courier company) will have tracking information available in Your Account. Please check this information if available and read through the following options:

  • If the tracking information indicates the package has been delivered, please check with your neighbours, family members or security guard of your building. Packages are occasionally left with neighbours, a building manager, or are placed somewhere relatively safe such as your porch, or your mailbox.
  • If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable
  • If there is no tracking information or you cannot locate the package and it is not being returned as undeliverable, please e-mail us.

Cancellation of order

If you choose to cancel the order before the product is shipped, you will be entitled to a 100% refund. In case, the product is shipped we'll deduct the original shipping charges and refund the money. Kindly send us an email giving details of cancellation and clearly mentioning your Transaction Id (13 Digit Order Reference Number).

In case we are unable to meet the requirement of the order placed, we reserve the right to cancel any order. However, we will ensure that communication of cancellation of an order is intimated within appropriate time to the customer, and full refund is made in reasonable time.

To know more about how to return a product, please read our Return Policy.

Please contact us on customercare@bookadda.com or speak with customer care on (080)-67415553 (9.30 AM to 6.30 PM IST, Mon-Sat) for any doubts and concerns.

PLEASE NOTE:

1. Currently, each order may be shipped only to a single destination address. If you would like to ship products to different addresses, you will need to place multiple orders.

2. Product with different packaging characteristics or availability may need to be shipped separately.

3. For our valued customers, you are required to submit a form in the list of states below which is mandatory according to the state government rules for any shipments coming in from other states. Our customer service personnel will get in touch with you regarding this.

STATEFORMS
AssamForm 61
GujaratForm 403
Madhya PradeshForm 50
SikkimVAT Form 25
Uttranchal PradeshForm 16 (Up to Rs.5000 purchase no form required)
West BengalVAT Form 50A

Applicable Law

All transactions and arbitration thereof shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Delhi.

Trademark, Copyright and Restriction

All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on Website owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Copyright Complaint

We respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at customercare@bookadda.com

Product Description

We try to be as accurate as possible. However, we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free. If a product offered by us on the Website itself is not as described, your sole remedy is to return it in unused condition.

Pricing/Typographical error

If we come across any difference in pricing resulting from typographic errors w.r.t pricing or product information, we shall have the right to rectify the same or cancel the order(s) and refund monies, if any, collected from you within 3-21 business days of such corrective action taken. The mode of refund will be the same as at the time of placing the order. Cash on Delivery order refunds will be done by cheque.

Limitation of Liability

In no event shall we be liable for any special, incidental, indirect or consequential damages of any kind in connection with this document or sale of item(s) by us, even if we have been informed in advance of the possibility of such damages.